Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Privacy policy
Privacy Policy – Sugar Barn Soap Co.
This Privacy Policy explains how and when Sugar Barn Soap Co. (“we,” “us”) collects, uses, and shares information when you purchase from us, contact us, or otherwise use our services through Etsy.
This policy does not apply to Etsy’s own practices. Please refer to Etsy’s Privacy Policy for more information.
Information We Collect
When you place an order or contact us through Etsy, we receive certain information such as your name, email address, shipping address, payment information, and order details. This information is provided to us by Etsy to complete your order or respond to your request.
How We Use Your Information
We use your information to:
Fulfill and ship your order
Communicate with you about your purchase
Provide customer support
Keep records for business, tax, and legal purposes
With your permission, we may also keep your contact information to notify you about future shop updates or discounts. You may opt out at any time.
Information Sharing
We share your personal information only when necessary, such as:
With Etsy, to provide our services and comply with Etsy’s policies
With shipping providers, to deliver your order
When required to comply with legal obligations
Data Retention
We keep your personal information only as long as necessary to provide our services and meet legal or business requirements. In most cases, this is for up to four years, unless a longer period is required by law.
Your Rights
If you live in certain areas, including the European Union, you may have rights regarding your personal information, such as requesting access, correction, or deletion. You may contact us to exercise these rights.
Contact Us
If you have questions about this policy or your personal information, please contact us through Etsy Messages.